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ESEconsult can provide
you the following advantages |
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- High quality -We have developed a repeatable, effective software development process and a well-proven testing methodology based upon CMM level3 ensures the high quality of products and successful delivery to our global clients. All processes are well documented, institutionalized and evaluated, ensuring us becoming more effective and efficient with each project we work on.
- High degree of confidentiality and security - We guarantee a high degree of confidentiality and security in every project. All clients' information remains strictly confidential. ESEconsult will never sell or disclose any client information under any unauthorized circumstances.
- On-time delivery - Thanks to our experience, our talented programmers, testing tools, and effective project management, we can implement and deliver your projects on time. We have received excellent evaluations from our partners for on-time delivery, correctly implemented functionality and usability
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Offshore support |
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ESEconsult is well equipped to provide support and maintenance service for our worldwide customers.
Most organizations face the tedious but necessarily tasks of business processing. These tasks are time-consuming and forces organizations to devote vast resources. With more than two years' offshore outsourcing experiences, ESEconsult helps our customers processing these fundamental and formulaic works by offering the following services:
Customer support
- Voice-based phone support
- E-mail response
- Web chat
Technical support
- Technical help desk and problem resolution
- Installation and product support
- Data processing
Data entry and form filling
- Proof reading
- Sorting
- Summarizing
- Creating database
Why we can do it?
- A well-educated low-cost multilingual offshore labor force.
- The network support group at ESEconsult provides round-the-clock security, infrastructure and ensures lowest downtime in the communications link.
- 24/7 continuous service provided by 4 teams in turn.
- Our Chinese technicians are stable and patient. They are able to get familiar with your applications very soon to provide services in the shortest time.
How we do it?
- Production Batch Job Monitoring and Recovery
- Set up and maintain production job schedules.
- Monitor all batch jobs and recover all job failures defined in the job monitoring/recovery checklists .
- Deliver work to standards and procedures defined in this and other supplementary documents.
- Provide statistics and reports which quantify the services provided and the performance of ESEconsult support team.
- Provide effective reporting through written weekly and monthly reports and meetings with your team.
Maintain effective communication with your team, responding immediately to any change or issue that may impact the business.
End-to-end Problem Resolution
- Take ownership of all support calls submitted to ESEconsult support team.
- Provide consistent high quality solutions to support calls, document the solution, and the identify root cause.
- Wherever possible, implement a solid plan and take proactive measures so that the problem won't occur.
- Follow up and keep an open communication channel with the user who placed the support call from the time to answering the call to its final resolution.
We know how to address customers' needs and match our resources to serve those needs. We focus intensely on continuously improving our performance to make us a key for your organization cost reduction and efficiency.
If you want to know more about our offshore support service, please contact qiank@eseconsult.com.
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2008-02-15
Founder of ESEConsult Corp, UK is going to be at CeBIT 4-8 March, 2008 Hannover, Germany
2008-01-15
Mr. Artem Komissarov (founder of ESEConsult, UK) going this year to World Economic Forum 2008, 23-27 January, Davos, Switzerland.
2007-04-13
SURVEY OF THE RUSSIAN SOFTWARE EXPORTING INDUSTRY 2006 with ESEconsult
2007-04-04
New russian language web site ESECONSULT.RU
2006-03-15
CeBIT 2006 with ESEconsult - the offshore outsourcing leader in Russia.
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